Returns
We strive to get you the right product before you buy. If you have questions on fit or anything else, call or text us to make sure you’re getting a bike or product that meets your needs. If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom-built wheels.)
Time: You have 30 days from purchase to request a refund.
Method of Refund: Refund will be applied to the original form of payment.
Product Condition: Product must be in new or like-new condition with original packaging and tags in order to return.
Bikes, framesets, and installed parts cannot be returned.
Refund Contact Info: Contact us in-store, over the phone/text, or by email for a refund.
Charges: Customer is responsible for any shipping costs related to the return. If something minor happens to the product in shipping, we reserve the right to deal with the issue and make it right, vs. returning the bike/product.
Closeout Items - closeout items can only be exchanged or returned for store credit.
Shipping
Shipping options are available for items within the United States. For orders shipping to Alaska or Hawaii, please contact us for details before placing your order. Orders usually ship within two business days of being placed.
Free In-Store Pickup
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days, or a 10% restocking fee will be charged.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect, and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.